Return & Refund Policy
Thank you for shopping with Zaahab Dubai.
We want you to love your purchase! If something isn’t right, we’re here to help.
1. Eligibility for Returns
You may request a return or exchange within 7 days of receiving your order.
To be eligible:
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Item must be unused and in original condition
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Tags, packaging, dust bags, and accessories must be intact
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You must provide proof of purchase / order number
Non-Returnable Items (for hygiene & safety):
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Used/soiled products
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Damaged items caused by misuse
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Sale/clearance items
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Gift cards
2. Return Process
To start a return, contact us at:
📧 support@zaahab.com
📞/WhatsApp +971-XX-XXX-XXXX
Please share:
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Your full name
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Order number
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Reason for return
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Product photos (if applicable)
Our team will review and respond within 24 business hours.
3. Exchange Policy
We offer size/model/color exchange if the requested item is in stock. If not, you may choose:
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Store credit
or -
Refund (as per refund policy below)
4. Refunds
Once we receive and inspect your returned item, you will receive an update.
Refund Method:
Refunds are issued as:
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Store credit (fastest)
or -
Original payment method (if applicable)
Refund Processing Time:
3–7 business days after approval.
Shipping charges are non-refundable.
5. Return Shipping
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Return shipping/collection charges may apply unless the item was damaged or incorrect on arrival.
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If the product received is faulty, incorrectly delivered, or damaged, Zaahab will cover the return shipping costs.
6. Damaged or Wrong Product
If you received:
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Wrong item
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Faulty product
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Damaged item
Please contact us within 24–48 hours of delivery with unboxing/video proof. We will arrange a free replacement or full refund.
7. Cancellation Policy
Orders can be cancelled within 2 hours of placing the order. Once the item is shipped, cancellation is not possible.
8. Contact Us
If you have any questions about returns or refunds, our support team is happy to assist.
📧 support@zaahab.com
📞 WhatsApp: +971-XX-XXX-XXXX