FAQ's

Here are some of the most common questions our customers ask.
If you need more help, feel free to contact us anytime!

1. Where is Zaahab located?

Zaahab is based in Dubai, United Arab Emirates.
We ship all across the UAE and internationally.

2. Do you deliver all over the UAE?

Yes!
We deliver to all Emirates, including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain.

3. How long does delivery take?

Delivery time within UAE:

  • Dubai & Sharjah: 1–2 business days

  • Other Emirates: 2–3 business days

  • Remote areas: 3–5 days

International shipping times depend on your country.

4. What are the shipping charges?

Shipping fees vary based on your location.
Inside UAE, delivery charges typically range between AED X–X (replace with your price).
We also offer free delivery on orders above a certain amount.

5. Do you offer Cash on Delivery (COD)?

Yes! COD is available in all UAE regions.
COD fees may apply depending on your courier partner.

6. How can I track my order?

After your order is shipped, you will receive:

  • A confirmation message/email

  • A tracking link
    You can track your order in real time with the courier.

7. What payment methods do you accept?

We accept:

  • Credit/Debit Cards

  • Online Payment (if enabled)

  • Cash on Delivery (UAE Only)

8. Can I cancel my order?

Orders can be cancelled within 2 hours of placing them.
After shipping, cancellation is not possible.

9. Can I return or exchange my order?

Yes!
We offer returns within 7 days if:

  • The item is unused

  • Tags and packaging are intact

Exchanges are available if the product is in stock.
For full terms, check our Return & Refund Policy.

10. What if I receive a damaged or wrong product?

We are sorry for the inconvenience!
Please contact us within 48 hours with:

  • Photos or video

  • Order number
    We will arrange a free replacement or refund.

11. Do your products have warranty?

Fashion accessories typically do not include warranty,
but if you face any quality issue within 48 hours, let us know and we’ll resolve it.

12. Do you offer wholesale or bulk orders?

Yes!
For wholesale or collaboration inquiries, contact us at:
📧 support@zaahab.com
📞 WhatsApp: +971-XX-XXX-XXXX

13. Are the product images real?

Yes, all images on our website are real and represent the actual product.
However, slight color variations may occur due to lighting and screen settings.

14. How do I contact customer support?

You can reach us anytime:
📧 support@zaahab.com
📞 WhatsApp: +971-XX-XXX-XXXX